When a fax wo n’t go through, it’s annoying. The good news is, there are plenty of easy troubleshooting techniques you can follow to restart things.
These suggestions can assist you in resolving some of the most frequent distribution issues caused by using fax machines, using online fax services, or using a computer to send a fax.
Why is my mail no going through?
Someone who has knowledge of this thing will tell you that there are many possible issues.
If you try to send a mail over the internet using an online fax service or business telephone system, you might encounter one set of dilemmas.
The good news is that some of the most frequent problems with telephone processing are simple to resolve. These changes call for almost no technical skill, and if you do stop up requesting assistance from someone, they will be happy you tried all these changes first.
How to take a mail in 7 easy steps
Tip 1: Check the number
Take a last look at the recipient’s phone number before trying to clean the equipment or identify a network issue. There’s a possibility you misheard it or copied the wrong number.
There’s a possibility that the business you’re attempting has a new telephone number and has n’t updated the information on their website. That happens.
And count yourself lucky if this turns out to be the cause of your fax’s inability to take. Often, when you enter the incorrect number, the mail is only going to go to that amount. Any information you were attempting to mail would then be shared with a total stranger.
A fax wo n’t send if a number is not in service, so double-check that the number is correct, and reach out to the organization for clarification if it still does n’t work.
Tip 2: Assess the options
This applies to both digital and virtual fax machines, as well as telephone services that use fax machines, because configuration issues are very common causes for faxes of all kinds to not go through. This is likely the reason you wo n’t receive a confirmation page after a fax appears to be sent, or if the fax machine or service does n’t initially initiate sending.
If you’re using an online fax services, make sure you’ve configured the service effectively. The installation process is typically explained in the majority of companies, but you can always go back and start over.
Make sure your digital telephone system is set up according to the guide for your particular model. If you do n’t have the manual, look for one online, as most manufacturers publish PDFs for easy reference.
Tip 3: Fresh the telephone machine
If you’re working with an analog fax machine, this is far and away the most common reason that faxes do n’t send right. Hundreds of moving parts make up sophisticated pieces of equipment like a faker. Any of them could have an issue if anything goes bad.
If you’re hearing taps or grinding sound, or if you’re frequently experiencing paper jams, you’ve likely got a cleaning problem. Using a fax system that has accumulated dust and grime can interfere with its functioning.
Check the roller that runs the automatic document feeder ( ADF), which is used to feed paper through the machine. Also take care of the plasma line, which removes the paint from the drum and onto the report. Both of these components require regular maintenance and cleaning to keep your mail system up and running.
Turn off the fax machine and unplug the power cable from the electricity supply before washing or fixing, if possible, if the ADF, plasma cable, or other electrical parts appear dirty or damaged upon examination. You might need to have these parts replaced or have a machine support professional visit.
Tip 4: Verify your online network
A fax wo n’t send if the connection is unstable or unusable, so if it seems like everything is working fine, but the fax just wo n’t send, check your phone or internet connection.
If you’re using an analog telephone system, check all the wires and make sure they’re plugged in correctly. If you do n’t hear a dial tone when you pick up the phone on the fax machine, chances are something’s wrong with the phone cord or your phone service.
If you’re using an online telephone company or an analog telephone system with an ATA, double-check your system. If you’re having issues with your internet, the fax wo n’t be able to send, so make sure your router is set up and your internet is working properly. A telephone must not be sent as quickly; it must simply show up with a trustworthy signal.
Tip 5: Make sure the other side does n’t have voicemail on
Your mail might not go through if the people you’re trying to send a mail to has their phone enabled.
If a telephone is never showing up even though it appears to be going through great on your side, have them check it out because this is particularly common if you’re trying to send it to a person or business who uses the same telephone line for calling and documents.
Typical culprits are voice options, answering systems, and often routers. Make sure the other party is aware that you’re sending a fax and is aware of the phone’s limitations if anyone can get to the mobile before the fax machine you. This includes people answering the phone.
Make sure the person using the analog fax machine does n’t have call waiting or anonymous call screening set up on their end. More companies like this can result in the mail being rejected on their end, most frequently when it is viewed as coming from an unidentified or instantly blocked amount.
Similarly, if the person you’re sending the fax to has a calling menu that requires extra navigation, a fax machine wo n’t be able to work with that. This is why it’s also crucial to make sure you’ve included all the appropriate country codes or extensions in your fax number. Without any additional clicks or beeps, the fax must be sent from one number to another.
Tip 6: Check for privacy settings
This applies to both digital and analog fax services.
Check your settings and make sure you have n’t unintentionally changed a privacy setting in an online service that might prevent a fax from going out. You might also want to double-check to see if there are any additional steps you must take prior to sending your fax.
For instance, some services may make you check a box or add an acknowledgment that the information you’re sending is protected by HIPAA, confidential, and so on.
Tip 7: Check your ATA
It’s worth checking all of your connections and device configurations to make sure everything is working as it should if you’re sending faxes over the internet using an analog telephone adapter ( ATA ).
Is it plugged in? If you’re not seeing lights or hearing a dial tone, this is likely the issue, which is an easy fix.
If the ATA has power, check the other cables for any damage or wear, and then make sure everything’s plugged in both securely and in the right place:
- The ATA’s WAN or LAN socket is connected to your router via Ethernet cable.
- Phone cable ( RJ11 ) connects the fax socket on the ATA to your fax machine
This is about the most information an ATA can provide you with regarding not being able to send a fax.
What more can you do when a fax wo n’t send?
If you do n’t understand computer networks and telecommunications technology, I would ask for assistance.
If this fax is urgent, try using an online fax service. Sign up for an online service or download an app, and you can begin faxing from any device with an internet connection. Here’s how to send a fax from your iPhone. It works for Android, too. Or your computer. Or tablet. It’s easy.
That’s what I would do, if I really had to send a fax. I would locate the closest print and ship service using a fax machine if I needed to fax an original document with a physical signature.
For less urgent matters, you can order a fax modem, which plugs into a computer and allows it to send faxes. Fax modems used to be built-in, but it’s rare for devices made these days.
If you have IT support, fantastic, humor them with a fax question. If not, reach out to the vendor, your internet or phone provider, your fax service, or your friend who knows about computers.
At this point, you have ruled out all the easy fixes. From here it might be the type of firewall you are using, a misconfigured fax server, a random SD-WAN or V-LAN issue, or a broken machine. It could be none of those things. If you know how to troubleshoot these areas, good luck. If not, find someone who does.
